Enrich Service Centre is now Journey Gateway

The Enrich Service Centre at KL Sentral will cease operations on 23 October 2013 and move to the newly upgraded Malaysia Airlines ticketing office at the Kuala Lumpur City Air Terminal at KL Sentral (Departure Hall) on 24 October 2013.

The service centre will from then on be known as Journey Gateway, and it combines Enrich and Malaysia Airlines ticketing services under one roof.

At Journey Gateway, you can find:
• A dedicated desk for Enrich Platinum members
• Dedicated desks for First and Business Class, Enrich Gold and Enrich Silver
• Dedicated counters for Economy Class, Enrich Blue and GRADS
• Self-service kiosks
• iPads for online transaction

You will also be able to enjoy Malaysia Airlines services such as:
• Ticket refunds
• Issuance of Australian ETA (Electronic Travel Authority)
• Issuance of oneworld® tickets, reissuance and multi-city issuance
• Special service requests such as seat and meal requests

Journey Gateway is open every single day of the year, including public holidays, from 4am up till midnight.

6 comments on Enrich Service Centre is now Journey Gateway

  1. Lim
    8 years ago
    November 17, 2015 at 3:39 am

    I wrote two emails pertaining my inability to log in my Enrich account after long disused. They dont even bother to reply !!

  2. Terence
    8 years ago
    June 24, 2016 at 12:16 pm

    I hope the senior officers in MAS enrich dept call centre try calling their own call centre to see how bad the service is! The answering phone kept repeating the advertisement over and over again for as long as one hour! Never have any call without saying high call traffic. Standard answers.






    I just managed to get through at 8.22pm on 25/6/16 after waiting for so long and as soon I complained about the slow service, my phone was slam down.

    A lady was answering to it! Horrible call centre staff. Please check my call at around this time!



  3. TJ
    6 years ago
    July 25, 2018 at 3:51 am

    MAS & Enrich department, are you all taking your job seriously? you all are disgustingly horrible at it. NO respect to customers and supporters of MAS! You all (Staff and Management) think us tax payers are your continuous bail of your incompetent and corrupted working method? I and many of us are SICK & TIRED! the innocent cabin crew, pilots and airport team are suffering due to idiotic people working at the back office which are LAZY! How many of my emails i never get reply? you think giving me 3000 enrich miles is great? you stupid MD or Marketing Director teach you that? if you all dont know how to English grammar right, then dont use English, send the mail is Bahasa would be must better..when comment in FB, you all tend to be a bit efficient with copy and paste then ask us to send via FB chat but after come back to square one which is NO REPLY! Am sure many of use will be happy to see MAS being KICK OUT OF One World Alliance as you all bring shame to the society. Soon YB Anthony Lok will come after you all as you all only bring Pride of Shame to the National Airline! Now event you does a call center at Fiji for what? Malaysians cant do the work? Your Racist management always talk shit in Public!


  4. Kee
    5 years ago
    October 16, 2018 at 5:07 am

    I need a replacement card for enrich member, 1st maybe is my mistake because on the enrich card I didnt write down my full name on the card, can you please send me a new card? membership card no is 322 558 563. name to print on the card is Kee Lee Teng.and dont forget to claim back my travel point, depart on 12th.Oct KUL to BKK (MH 782), return on 15th.Oct BKK to KUL (MH 781).

  5. Kwong
    5 years ago
    October 16, 2018 at 5:10 am

    Im Kwong membership no 063 042 173, since I had been upgraded my enrich membership from Blue to Silver, can you send me the membership card to address below,

    3, Jalan Seri Mangga 1/8,
    Taman Seri Mangga Seksyen 1,
    75250 Melaka.

    For my Spouse Kee Lee Teng m/ship card no 322 558 563, request for replacement card,
    please send to the same address,


  6. Teohgeokhoon
    5 years ago
    November 1, 2018 at 9:32 am

    I was at the MAS office at KL Sentral on the 10/10/18 to convert my Miles points to cash vouchers. The lady attending to me was helpful and polite. However, after that exemplary service, the follow-up service is in the pits! I phoned up after 10 days to inquire and was told to wait till the 31/10. On that day I waited like a fool for them to deliver ( the service of which was paid by me ). Of course nothing came. I phoned them but was told I need to wait further and to write them an email. I even explained the urgency as I’m leaving on the 8/11. The girl just went on like a broken record telling me ‘to write an email’. After I showed her how I annoyed I was she said she would do it, even giving me a time frame of latest by today. Well, it is already evening ‘today’ but of course nothing happened again. I phoned again and this time Mr Aro said they couldn’t do anything further but to wait for the HQ to reply. That is the std reply. So….wait till kingdom come?


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