GOKL free city bus service
Now you can travel for free between Suria KLCC and Bukit Bintang, and between Bukit Bintang and Chinatown! There’s even free on board Wi-Fi.
GOKL free city bus service is meant to serve the Kuala Lumpur Central Business District (CBD). It was launched to help improve public mobility in the areas KLCC, Bukit Bintang and Chinatown in Kuala Lumpur. Tourists will love the new bus service, as it provides an alternative to the high taxi prices in and around KLCC. Often taxi drivers in this area of KL are reluctant to drive on the meter. Tourists pay fixed prices which sometimes are ten times higher than what it should have been when driving on the meter.
The free city bus service has been in operation since August 31, 2012 and it serves two main routes called the Green and Purple Line. Travelers can hop on and off at numerous official GOKL City Bus stops, many of these located conveniently near attractions, shopping malls, f&b areas or connecting modes of transport (like the monorail and LRT).
The Green Line commutes between KLCC and Bukit Bintang. Besides the newly opened pedestrian sky tunnel, travelers now have a second option to travel from one section of the center of KL to the other. This bus route has a stop in front of Suria KLCC (where you also have the iconic Petronas Twin Towers) and Starhill/Pavilion KL (along Bukit Bintang) and numerous other interesting stops along the way. For example, stop nr.5 is in front of the entry road towards the KL Tower, a popular attraction in KL. There is also a stop near Lot10 and Sungei Wang, right smack in the middle of Bukit Bintang.
The Purple Line takes travelers from the Bukit Bintang area to Chinatown and back. You can get on the bus in front of Pavilion KL, and you can get out at the Central Market, or directly in Chinatown. Travelers that arrive (or depart) by bus at Pudu Sentral can use the Purple Line to travel free of charge to the Bukit Bintang and KLCC area. There currently are a total of 15 buses on the GO-KL service and each can accommodate up to 60 people per bus. Outside of rush hours there should be a bus every five to fifteen minutes. Each bus will provide easy accessibility for the disabled, such as wheelchair ramps. Free Wi-Fi is provided for the convenience of tech savvy travelers. The GOKL bus service operates between 6am and 11pm daily.
All in all this new service is a great development for KL citizens, but also for foreign tourists. The bus routes are located within areas where there normally weren’t that many alternative ways to travel besides the – often expensive – taxi. The stop at Bukit Bintang (Ain Arabia near Lot10 shopping mall) functions as a hub where you can switch lines seamlessly. There are plans to launch even more free GOKL bus routes in the near future.
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Jon 29/03/2026
This is really useful information about the GOKL free city bus service in Kuala Lumpur. Free transportation between Suria KLCC, Bukit Bintang, and Chinatown with onboard Wi-Fi sounds like a great initiative, especially for tourists who want to avoid expensive taxi fares and explore the city comfortably. Public transport like this makes travel much easier and more budget-friendly.
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Wow, this GoKL bus service is such a great tip! I’m heading to KL soon and will definitely use it to save on transport costs. It’s all about being efficient these days, even with my professional image. I’ve been using HeadshotBook to keep my LinkedIn profile fresh without breaking the bank, so free bus rides? Yes, please!
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Super helpful guide on the GOKL free bus service! When I visited KL last year this was such a money saver for getting around the city center. I made a little travel vlog about my Malaysia trip using makeaivideo.app and the free bus system was one of my favorite tips to share. Great resource for travelers!
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This is fantastic news about the GOKL free bus service! I used it last week to get to the Petronas Towers and it was so convenient – seriously saved me a ton of time and money. It’s brilliant how KL is trying to make public transport more accessible for everyone. I actually build some tools that help people analyze transportation data, so it’s really interesting to see this initiative in action.
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The GOKL free city bus service sounds like an excellent way to explore Kuala Lumpur! It’s great that tourists and locals alike can travel easily between popular areas like KLCC, Bukit Bintang, and Chinatown without worrying about costs. The route map and operation hours information is really helpful for planning trips around the city center. I appreciate that they’ve extended some routes, like the Green Line to Times Square. However, it seems there may be some inconsistencies with stops and routes that could be improved. Clearer route displays on the buses and better driver training, as suggested in the comments, would definitely enhance the service. Overall, this free bus system is a wonderful initiative to make KL more accessible to everyone.
MiniValuator 13/03/2026
This is fantastic news about the GOKL free bus service! I used it last week to get to the Petronas Towers and it was so convenient – seriously saved me a ton of time and money. It’s brilliant how KL is trying to make public transport more accessible for everyone. I actually build some tools that help people analyze transportation data, so it’s really interesting to see this initiative in action.
Asad Ullah 12/03/2026
Thanks for the great overview of the GOkl free city bus service — this is really helpful information for anyone planning to explore Kuala Lumpur on a budget. Easy‑to‑follow tips like these make local travel so much more accessible and enjoyable. I also recently came across a useful guide while browsing other travel resources online. Appreciate you sharing this!
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This is super helpful! I love that GOKL offers a free way to explore KL’s city center. Connecting places like KLCC, Bukit Bintang, and Chinatown so easily is a game-changer for tourists. Plus, knowing about the route map and operation hours makes planning a breeze. Thanks for these great tips!
Color Inverter 30/10/2025
This is awesome! I had no idea GOKL was free, that’s such a bonus for exploring KL. It’s super helpful to know it connects key spots like KLCC, Bukit Bintang, and Chinatown so easily. Plus, having details on the route map, hours, and stops makes planning a trip a breeze. Thanks for these tips!
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This is super helpful! Knowing you can explore KL city center for free with GOKL is amazing. I particularly appreciate that it covers key areas like KLCC, Bukit Bintang, and Chinatown, and even includes details on the route map and operation hours. Perfect for visitors!
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This is super helpful! I love that GOKL makes exploring KL’s city center so easy and free. Knowing it connects KLCC, Bukit Bintang, and Chinatown is fantastic. Plus, including the route map, operation hours, and bus stops will make planning a breeze. Thanks for these great tips!
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This post about the GOKL bus service sounds incredibly useful! I especially appreciate knowing it connects major spots like KLCC, Bukit Bintang, and Chinatown for free. Having details on the route map, operation hours, and bus stops is super helpful for planning a trip. Great tips!
parivahan 01/10/2025
Great post! I really appreciate the detailed info about the GoKL free city bus routes and how accessible they are to tourists. The route maps and tips (like which stops are closest to popular landmarks) are super helpful.
I do have a question: do you know if the buses run late into the evening, or what the last bus times are for the main routes? That would be great to know for planning an evening itinerary.
Thanks for all the useful travel tips — this is exactly what travelers need when visiting Kuala Lumpur!
Rupon Engti 25/08/2025
Nice information, keep up the good works, I really appreciate
Nathan 22/08/2025
Great! free bus service will surely help the tourists to explore the kuala lampur freely. Also with this the taxi fares will come down too.
Aretabet Hoki Gacor Maxwin 22/08/2025
I can’t say enough good things about the GOKL Free City Bus service! As a tourist, it was an absolute lifesaver. The Green and Purple lines cover all the key spots—from the Petronas Towers to the bustling streets of Bukit Bintang and Central Market. It’s incredibly easy to hop on and off, and it saved me a ton of money on taxis, especially since many drivers in the area refuse to use the meter. The buses are comfortable, air-conditioned, and even have free Wi-Fi.
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Very useful guide on the GOKL bus service! I like how clearly the routes and timings are explained. This will definitely help first-time visitors explore Kuala Lumpur with ease.
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Free rides and Wi-Fi? Count me in! 😂 Just make sure you don’t accidentally get on the wrong bus and end up exploring the outskirts of the city instead. Oops!
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Thanks for sharing this helpful guide! Using the GoKL free city buses made exploring Kuala Lumpur so much easier and budget-friendly during my visit. Your tips about the routes and stops were really useful in planning my trips around the city. I appreciate you putting this together for travelers looking for convenient transportation options.
wigglypaint.art 04/07/2025
Thanks for this helpful guide! I used the GoKL buses during my trip to Kuala Lumpur and they were such a convenient (and free!) way to get around the city. Your tips about the routes and what to expect were really useful and made it much easier to plan my day. I appreciate you putting this together — it’s a great resource for first-time visitors!
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Wow, Malaysia sounds amazing! Those tea fields look unreal, and free bus in KL? That’s super convenient! Definitely adding this to my travel bucket list!
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[…] GOKL free city bus service | Tips | Wonderful Malaysia […]
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Wow, Malaysia looks amazing! Those tea fields and beaches are calling my name. And a free bus in KL? That’s awesome, makes exploring so much easier! Definitely adding this to my travel list.
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Gokil bus malam kayak di medan laer ku
MrRoofer 02/02/2025
I hired a car in KL and drove across the country to take a ferry to Lang Tengah! what a trip. nice article
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The GOKL free city bus service improves public mobility in Kuala Lumpur’s CBD, offering tourists a great alternative to pricey taxis, especially around KLCC, Bukit Bintang, and Chinatown.
HLK88 14/04/2024
HLK88 We chose to take public transit as they were charging extra as a result. Kuala purple buses,
HLK88 14/04/2024
HLK88 We chose to take public transit as they were charging extra as a result. Kuala Lumpur is fortunate to own purple buses, which are
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City Bus are free buses which you can recognize by their purple / lilac color
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Pardeep 16/08/2023
I satisfy with the GOKL service until the last hour!
I spent 60+ minutes to wait for the Green line service.
I take the green line bus in the Citi Bank Stop, then the drive ask me (all pessengers) to get off the bus in the Twin Tower stop, the bus is still ignited with door locked. The driver just gone away.
Then the second green line bus came, the other drive did the same thing (asking all pessengers to get off and then leave the scence). The third green line bus came and the bus driver got rid of all pessengers and then drive the bus away (since the stop in Twin Tower has not enough space for three idle buses!)
Pradeep 12/08/2023
Great service and from tourist point of view great but must back up some of comments by others, the routes are not as published for instance in pavilion area green seems to go mostly Jalan Bukit Bintang and Purple along Jalan Imbi, the route maps show passing entrance to pavilion on Bukit Bintang…that is not what happens and its ok now we know but frustrating when you only find out by trial and error. The only ones in the loop are the drivers !!!
hindibrother 27/07/2023
However, based on my last update, I can tell you that the GoKL City Bus Service was a free bus service provided by the government of Kuala Lumpur, Malaysia. It was aimed at improving public transportation and easing traffic congestion in the city.
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This is great news for travelers to Kuala Lumpur! The GOKL free city bus service now offers two main routes, the Green and Purple Line, that connect the bustling areas of KLCC, Bukit Bintang, and Chinatown. With free on-board Wi-Fi and buses accommodating up to 60 people, this service provides a convenient and cost-effective alternative to taxis. The Green Line offers stops near popular attractions such as the Petronas Twin Towers and KL Tower, while the Purple Line connects Bukit Bintang to Chinatown and even offers free transportation to Pudu Sentral. It’s fantastic to see the city making efforts to improve public mobility, and I look forward to seeing more free GOKL bus routes in the future.
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So is the bus today stop at The Weld?
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WHETHER THERE IS A GOKL BUS SERVICE FROM KL INTERNATIONAL AIRPORT TO Jalan Hang Kasturi, City Centre,
Nadia 25/08/2017
Hai!
I’ll go to Kuala Lumpur to watch this year MotoGP in Sepang and I’ll stay in Bukit Bintang.
To go to Sepang Circuit, I already booked RapidKL shuttle bus service from Bukit Bintang to Sepang.
Can you tell me where the bus stop is located, so I can book a room in the nearby hotel?
Thank you very much.
sara 07/03/2017
which bus to take from klcc to kl tower?
linda 20/10/2016
Hi, i want to ask u…if i get off from a train at KTM kuala lumpur..is there have the bus to go to Pavillion?
karen lim 31/08/2016
Good day! Rode GoKL bus today. Of the three busses I’ve rode, only one has a working “talking monitor” that tells where you at and where you are heading next. It was really convenient. However it would have been better if the drivers could at least speak basic English. I just asked if the bus is heading to Pasar Seni or to Bukit Pandang, then drivers just cross their eyebrows, waive their hands, then look the other way. A simple yes and no answer to basic questions are greatly appreciated. Anyways, it was really minor. Thanks GoKL!
Steve 23/08/2016
I am arriving on Sept 14, 2016. What is the latest Purple or Green stop for Park Royal Hotel in Bitang Bukit????
Seems like stops have changed over time
Thank you
wacky 08/10/2015
Hi
If i need to go to Bursa Malaysia exchange square and i will be coming from grand millenium hotel, can i take the gokl bus? Will the bus stop at alliance bank in jalan raja chulan in pasar seni?
Hope you can respond. Thanks in advance!
Nik 06/10/2015
Hi. I would like to ask if u want to go to Times Square, i should take the green route right? The bus will eventually stops at Times Square or stops at BB ? Since TS is at the Imbi area and i am not so certain of the route map provided. So, i would like to ask anyone who can help me in this matter. Thanksss in advance for your respond 🙂
Alice 14/08/2015
is the shutter bus free to everyone ?
Ilya 14/08/2015
Yes.
Nana 05/07/2015
Hello there,
I would like to know where should I stop if I wanted to go to Wisma Genting, please?
Esther 10/05/2015
Hi! Just a quick question, how often does the Green Line bus pass Starhill Gallery? I can hop on the bus from Starhill, correct? 🙂
lauren 03/05/2015
hi. i will be posting the route i intend to take to reach kl live centre.
please correct me if my route is wrong. thanks.
bus stops at jalan sultan mohamed > walks to pasar seni > purple bus from pasar seni to menara mpl > walk from menara mpl to kl live centre
is this right?
TIM 04/05/2015
Hi Lauren,
Correct but the stop is not Menara MPL as Menara MPL is in the opposite direction (Bukit Bintang back to Pasar Seni-after the bus loops).
The correct stop in your direction ill be Menara Weld/ The Weld stop. (It is opposite Menara MPL). And then refer to your road map. To get to Live Center you need to walk on Jalan P. Ramlee BEHiND the Weld (away from Menara MPL).
Jalan P. Ramlee is famous for being the entrance to KL Tower as well as connecting KL Tower and Jalan Raja Chulan to KLCC (Twin Towers)
Niney 01/05/2015
Hi, everyone.
For this week i will going to KL for the first with my family. I got hotel on Jalan Pudu Lama.
May i goes there from KL Sentral by GO KL?
If not what should i drive for.
Thank you 🙂
Tim 01/05/2015
Hi Niney
Jalan Pudu Lama is NOT covered by the GO KL, nearest stop is Chinatown which is the 2nd last stop.
GO KL does not go to KL Sentral as its more of a rail station.
Wherever you are on the line, the Go KL Purple Line goes to Pasar Seni LRT Station and you can take the train to KL Sentral.
Niney 02/05/2015
Hi, Tim
Thanks for respond. My itinerary is goes to KL by aerobus from airport. If i want to go to Jalan Pudu Lama where I must to stop?
Many thanks 🙂
Tim 02/05/2015
Ohh you are coming from airport. Not to airport.
In that case then its no use to take GO KL as going it goes another direction.
Best you take the LRT to Masjid Jamek interchange to Plaza Rakyat but that will put you behind Pudu Sentral station. (But the ticket one short from KL Sentral – PLaza Rakyat, not separate token from KL Sentral to Masjid Jamek-it is in the form of a token)
BEWARE of taxi touts-no they are legal taxis, not illegal but desperate for passengers and can force you to pay more.
Best is you can take taxi from KL Sentral- but go UP and buy the COUPON from the counter.
When you disembark from the bus downstairs there will be TOUTS -taxi drivers.
(Near Pudu Sentral there will be bus ticket TOUTS who will try to sell you bus ticket to destinations outside Kuala Lumpur. Just decline and tell them that you are staying in Kuala Lumpur they will leave you alone.
Esther 29/04/2015
Hi! Just want to know if any of the GOKL city bus stops near / at Federal Hotel.
Please reply! 🙂
Ilya 29/04/2015
The nearest stop is 5/10 minutes walking distance of The Federal Hotel. Just follow Jalan Bukit Bintang until you reach the big intersection (Lot10, The Wolo, McDonalds). The GOKL bus stop is at the McDonalds quarter…
Esther 29/04/2015
Thanks! So from the McDonalds, I just have to head to the left all the way until Federal Hotel, correct?
Ilya 29/04/2015
No. Left is towards Pavilion KL. Right is towards Jalan Alor/Low Yat Plaza and also the direction of The Federal.
Esther 29/04/2015
Another question, which line do I follow? The green line or the purple line? 🙂
Ilya 29/04/2015
Depends. Purple goes to Chinatown, Green to KLCC (amongst other places).
Here’s the latest map: http://www.gokl.com.my/getting_around
TIM 30/04/2015
Esther, Federal Hotel is in the Bukit Bintang area so the nearest stop is Bukit Bintang stop its actually where both lines (Purple & Green) meet not to mention there is Blue Line too.
The landmark is the McDonald’s and also a HSBC Bank.
And take note, (Ilya too), the entire area is now under construction due to MRT is being built underground so traffic is being diverted here and there.
Always get directions from your hotel.
And BEWARE. Bukit Bintang bus stop is one of the busiest stops on the network. Always watch your belongings as there is where many pickpockets can happen.
Esther 30/04/2015
Oh, thank you so much for the info!
Ilya 30/04/2015
Great input TIM. Thanks a bunch.
Forgot to mention about the work in progress over there. I believe you can still walk from the KFC at the Changkat/JBB section to the McDonalds right? I stayed at the Wolo last trip; nothing left of that area due to the construction site…hope it will become as it used to be in the near future….always loved the Times Square vibe it had to it.
Btw Esther; to get to KLCC, you can also opt to walk to Pavilion KL and there use the pedestrian tunnels to get to Suria KLCC and the Petronas Towers…nice and healthy walk 🙂
kualalumpurcitytour 24/04/2015
The most famous landmark of Kuala Lumpur is without a doubt the Petronas Twin Towers which at one
time was the tallest structure in the world.
ashu 21/01/2015
Hi,
My family will be staying in geo hotel for their holidays. How can they go to patrons tower using free bus service.
Tim 26/11/2014
Hi Tim! I read your comments here and i find most of them convincing. Forget about the bad side (yelling, rudeness..etc) because as travelers, we should know that we also have our own differences and shortcomings towards the locals where we are. I guess respect and discipline should be highly practiced 🙂 anyway, im Janice and im wondering if you can lend a hand in organizing my 4-day itinerary in KL, probably the first week of December. My friends and I are thinking to use the free city bus to save some money of course 🙂 However, i need to know the drop off places (terminals) for each city bus and the places to visit nearby the stations as well. I would appreciate your response 3at the soonest. Thanks, Tim! 🙂
TIM 26/11/2014
Hi Janice, no problem!
Ok, first, do get a map like the website above and store somewhere. Do take note that that map is not fully accurate and is not actually all the stops, its more like landmarks + stops.
Also look at Green Line & Purple Line as well as Blue Line & Red Line. Both have different operators, Green Line & Purple Line is operated by main bus operator in Klang Valley, RapidKL (which is better bus condition & better service) whereas Blue Line & Red Line by Cityliner (which more rickety buses and poor service-driver really sucks) therefore I’d advice you to stick to the Green & Purple lines (as the locals do-no one really rides Blue & Red Lines) but I can advice on all.
Which area will you be staying at? Then maybe I can guide you from there. Will you be arriving via KLIA?
And not all the stations there are “complete”. Will explain if you let me know.
Rafique 07/08/2014
http://www.gokl.com.my/getting_around
New route map for GoKL CityBus service, with two new routes
puva 19/07/2014
it is wonderful
TIM 26/06/2014
LRT Station-Purple Line & Green Line.
To all who are new to KL:
Both the Purple Line & Green Line buses are created as “feeders” to the LRT station. The destination names, “Pasar Seni” & “KLCC” are actually the names of the LRT station they terminate at on the Kelana Jaya Line.
Therefore if you get on the wrong bus, just stay till the end and you can get on the LRT to go to your destination. From Pasar Seni to KLCC costs RM 1.60 and vice versa.
The distance is just about 5 stations apart and the travel time between Pasar Seni & KLCC takes around 15 minutes or less.
Pasar Seni-Old City area (Served by Purple Line)
KLCC-New City area. (Served by Green Line)
Attractions:
Pasar Seni: (Purple Line)
1.Central Market
2. Chinatown
3. Guesthouses nearby
4. Bus hub for buses to go out of the city centre
5. KTM Komuter station-another “Metro Line” of Klang Valley apart from the LRT. It also connects to KL Sentral just like the LRT, but you can take it to connect to other attractions such as
a. Batu Caves
b. Midvalley Megamall (Midvalley station)
c. Long distance coach terminal to Southern destinations, known as the TBS (Bandar Tasik Selatan station) (Northern coach terminal is Pudu Sentral, located before Chinatown)
During peak hours more locals use Purple Line as the working class normally stay on the outskirts of the city and commute to work in the city centre via the LRT or KTM Komuter.
Unlike Green Line, as the distance between KLCC & Bukit Bintang is actually within walking distance.
KLCC area (Green Line)
1. Petronas Twin Towers including:
a. Traders Hotel
b. Hyatt Hotel (famous 38 bar)
c. Mandarin Oriental Hotel
d. Kuala Lumpur Convention Centre (linked to Suria KLCC mall)
e. Suria KLCC mall & KLCC Park (part of Petronas Twin Towers)
f. Australian High Commission
g. Wisma Selangor Dredging (quite a distance away) which houses embassies of some middle eastern countries, namely Morocco.
As it is the “new city” lots of Petroleum companies such as Exxon have their HQ in the KLCC area as well.
Traffic congestion concerns:
Purple Line uses Jalan Raja Chulan which seems more likely to be congested (it does) compared to the roads around KLCC which seem to be more modern.
However the fact is that during peak hours the police tend to keep Jalan Raja Chulan congestion free more than for KLCC as its the main artery to connect the old & new city.
Therefore expect Green Line to be more likely to be stuck in congestion compared to Purple Line.
Here’s a bonus, from Bukit Bintang, you can walk to KLCC via the Skybridge from Pavilion KL. (Pavilion KL is considered Bukit Bintang area). It is even faster than waiting for the Green Line. Which is what the locals do.
Before there was GO KL we had the skybridge only.
(NOT to be confused with the skybridge in the middle of the Petronas Twin Towers).
Which explains why Purple Line always seems full while Green Line doesn’t.
Also explains why Purple Line drivers seem to be more hardworking than Green Line drivers.
Angelo 30/12/2013
We’ve tried GoKL bus a few times and here’s our observations so other tourists can take note and be aware (after all it is meant to promote tourism) if one decides to give it a shot:
1. It is NOT a loop bus (even if the map may give you that impression) and you will most likely be FORCED to get off the bus by the VERY RUDE drivers at certain bus stops (the driver will YELL at the remaining passengers who are clueless of what’s going on)
2. From my experience the PURPLE line always ends at the PASAR SENI stop and you have to get off the bus and transfer to another bus if you want to continue
3. The GREEN line ends at KLCC and you have to get off the bus (some driver may let you sit on the bus and wait for like half an hour or so while he’s taking his break AND he’s not leaving the bus – otherwise you will get KICKED OFF the bus in a very RUDE and UNPLEASANT manner) and transfer to another bus to continue the journey
4. The bus transfer at KLCC is very UNORGANIZED and you may get bumped from one bus to another by the driver as here is no clear indication as to which bus is about to take a break and which one is about to start – follow the crowd and observe
5. If you speak Malay the drivers are more pleasant but the information can be just as misleading
6. As of dec 2013 the green line bus does NOT stop at Concorde hotel anymore
7. It is free after all so you get what you pay for – if you want a more dependable and pleasant way of traveling use other means of transportation like the LRT, monorail, or metered taxi
SAFE TRAVEL and cheers!
TIM 10/06/2014
I understand how you feel about getting yelled at, however as a local I can say that I too sometimes yell at tourists who refuse to get down.
The bus map DOES NOT give the impression that its a loop, look carefully and you can see the end points.
We locals do tend to get fed up when tourists do not listen to the rules and want their own way. I’m sure if we are the tourists in your country and we do not follow your rules you would be upset right? Same thing, when in Rome do as the Romans do.
If you don’t understand then please ask the locals around you. Yes, Malaysia is such that service from the service providers suck-you get more service from the civilians around you who are locals. They will be more than happy to advice you. Locals can speak English well too, especially if they are of the working crowd. Don’t be afraid to ask the “crowd”.
Bus drivers are not the most educated people therefore they may not be able to speak English that well as common in Malaysia. So do ask the locals.
I’ve seen western tourists who “distrust” the other locals and only trust the driver. Then when service fails (driver is rude) they get disappointed. So do trust the locals too.
SUE 11/06/2014
Hi Tim, I have read every comment you have made and it seems that you hate this job even though you might be a nice guy.
First, its is a FREE service- however I believe that you ARE PAYING your bus drivers? If traffic jams are a reason for drivers moods than I suggest your mood as admin for this site be happier to attend to these enquiries and dissatisfactions. Having this site means receiving a lot of complaints- its the nature of the job, I’m afraid.
Secondly, I have lived and grown up overseas -however I am proudly Malaysian and have returned back and I have never been treated (nor has my dad been yelled at) by any bus driver before except here.
Third, I have been a tourist in other countries and I have never received the “FED UP” treatment.
Saying, “I’m sorry please get down,” (with a smile) or “I’m sorry I don’t understand” (with a smile without waving hands like shooing people away) does not need a higher education certificate.
Your quote:
“I understand how you feel about getting yelled at, however as a local I can say that I too sometimes yell at tourists who refuse to get down”
-is not really an explanation. Tourists will refuse to get down because they don’t know why. If someone yells at me to get down-I will refuse to get down too just to piss you off. The treatment we receive will determine our attitude towards you.
I ask others around and right, some do know. But then again, it is COMMON SENSE to ask people WORKING FOR THE SERVICE. The “crowd” is only there to use the service. If they WANT TO HELP its just a bonus. However most don’t know themselves.
For those who never receive bad treatment will naturally praise you, those who don’t will complain. But GOOD SERVICE should ALWAYS be applied.
TIM 11/06/2014
Hi Sue,
1. If traffic jams are a reason for drivers moods.
Yes, you have to understand this is how KL is. Maybe you have lived overseas and not realized how bad the traffic jam here is.
I have never been treated (nor has my dad been yelled at) by any bus driver before except here
2. You have been yelled at by bus driver? Maybe there is another side to the story? Like I said, we locals here, we know how the bus driver feels-rude or not, yes they may be rude, I’m not saying its good but that is the situation here-we know how they feel.
Maybe because you having lived overseas too long don’t know how that happens? No offence to you though, but I haven’t really seen anybody get yelled at by the Go KL bus drivers unless they really argued back or refused to listen.
3. Saying, “I’m sorry please get down,” (with a smile) or “I’m sorry I don’t understand”,
How do you know I didn’t do that? I do that to all the tourists and so far those who are from Indonesia, Korea, China-no problems, they get down and ask me for more directions. Some westerners too.
But many times some of these tourists-some Westerners (Young ones) and Arabs insist and fight back-that is when we get angry. Like I said, in Rome do as the Romans do.
This comment was to Angelo:
1. It is NOT a loop bus (even if the map may give you that impression) and you will most likely be FORCED to get off the bus by the VERY RUDE drivers at certain bus stops (the driver will YELL at the remaining passengers who are clueless of what’s going on)
Yes, its not a loop bus so please don’t insist it is.
“I have been a tourist in other countries and I have never received the “FED UP” treatment.”
Neither have I. Because I always listen to the locals. Like I mentioned both groups to you-one listens and gets down and asks for directions. The other just sits and insists when they are a tourist there-that is asking for trouble.
If you’re the latter then good for you.
As a tourist, always respect the local culture and rules of the country you visit, even if it doesn’t seem right. Don’t always “insist on your right”.
As for admin-I don’t hate my job neither is my job here. I’m just a local passenger who is sick of seeing tourists not following the rules and thinking that it should be twisted in their favour, as well as trying to make their experience pleasant.
Tourists-have been yelled by bus drivers before, yes, do I want it? No, thats where I come in to advice and assist the tourist.
So learn more to be like the other locals here. But then you don’t qualify as a local too since you are residing overseas.
Bottom of the point-I DO NOT want to fight with you or put you down. You get lost-just ask me. Driver is busy /rude- just ignore him. At the end of the day all you want is to get to your destination right?
Like I said-in Malaysia, English is not widely spoken and service here sucks-but whether service sucks or not, your main aim is to get to your main destination safely and that is what I am for.
You may be Malaysian on paper only but you have lived overseas long time. So that is different. I too have lived overseas before so I know how it feels like culturally different.
TIM 11/06/2014
“I understand how you feel about getting yelled at, however as a local I can say that I too sometimes yell at tourists who refuse to get down”
-is not really an explanation. Tourists will refuse to get down because they don’t know why. If someone yells at me to get down-I will refuse to get down too just to piss you off. The treatment we receive will determine our attitude towards you.
It is commonly stated on the map that its the end of the service. And if you tell a tourist nicely that its the end but they continue sitting there and insisting won’t you get angry? Say if some China tourist goes to New York (or where you come from) and defecates in public (which is not allowed) and you tell him to stop it and he does it again-won’t you get angry?
I ask others around and right, some do know. But then again, it is COMMON SENSE to ask people WORKING FOR THE SERVICE. The “crowd” is only there to use the service. If they WANT TO HELP its just a bonus. However most don’t know themselves.
As I said, here is Malaysia, yes, Common sense, sadly again here is Malaysia-call the system hopeless, sucks, yes, but that is not what we want to. But that is how it is.
Why do I tell you to ask the locals? Because it is to PROTECT you from getting yelled at by a rude bus driver who may not have experience with tourists. Yes, sadly this is Malaysia, but you have to survive-you have to get to your destination. Are you just gonna complain about the bad service or are you gonna find a way to where you wanna go?
(Side note-the GoKL bus was meant for locals to get to work-thats why its free. The driver is not really a tour bus driver which explains why they can be rude)
For those who never receive bad treatment will naturally praise you, those who don’t will complain. But GOOD SERVICE should ALWAYS be applied.
Yes, GOOD SERVICE should ALWAYS be applied but sadly here is Malaysia. Not every country in the world is that advanced. I have been to countries where they have excellent customer service yes, but sadly this is Malaysia. But you choose to come here, so again,
re you just gonna complain about the bad service or are you gonna find a way to where you wanna go?
For those who never receive bad treatment will naturally praise you, those who don’t will complain.
“You”? Are you talking about me or the GoKL? I am not GoKL as I said, just a local trying to assist and advice on how Malaysia works (not how you want to bring how your country works here).
So far all those tourists-including those who get yelled at by rude bus drivers-after I help them they thank me. Only those who fought back and insisted their way didn’t but then again-when that happens, I have the other locals to back me up and advice them.
Have a safe trip in KL. Malaysian Hospitality-service from service providers may not be that good but locals will always be willing to help.
If you take my comments personally then I can’t help you. No personal offence meant.
Daniel 27/07/2013
Please be alert on your belonging if you boarding GOKL free shuttle bus as you might be target from the picpocket. Please check your belonging when someone bum into you or be extra carefull when you enter or exit bus.
Ilya 27/07/2013
Thanks for the tip, but doesn’t this go for every place in KL? Where you victim of pickpocketing yourself?
heanDanielom 28/07/2013
Yes , i was a victim for the pickpocketing. l took the bus from Pasar Seni to Wisma Cosway.. When the bus near to the wisma cosway and l was on my way near to the exit door. Someone from behind bum beside me and tried to stand infront of me when l wait the door to be open. I was carried a backpack in front of me with my hand ( not hanging at the backside. l guess they act by group, when he bum on me at my left side and someone open my backpack zip on the left side while l look at the person who bum on me. After when l exit the bus, l just realized my backpack zip was open. l loss my smartphone. Any suggestion from you Mr llya or idea for prevention.
Ilya 28/07/2013
Nope. I never travel with bags and such, makes you an easy target. I always leave stuff at the hotel. I have lived in KL for 4 years and used public transport quite often, never did I encounter something like this during my time. I did hear of others being pick pocketed or mugged. I think many tourists should always be alert on thing happening to them when strolling through KL…but this goes for every location, ranging from crowded shopping malls, to public transport, from food courts to popular attractions. Lot’s of petty theft in KL, though things have improved greatly after they built they passenger overpass bridge in KLCC….
TIM 20/09/2013
I am a local who always take purple line. Yes, please always be aware of your stuff or more importantly, someone trying to DISTRACT you, example is people pretending they dropped something, touching your feet, be careful of them. DON’T put your stuff in your back pack, try get a passport pouch hand around your neck in your clothes. When alighting at Wisma Cosway wait till everyone get off (if you seated at the back) and then only run (yes run) off the bus.
TIM 20/09/2013
And I always carry my backpack to the front.
Ilya 25/05/2013
There is an updated map available, as the route of the Green Line has been altered. There are a few new stops. GO KL City Bus has not yet released their updated map (online), but if they do I will publish it here too. For now a standard flat view new map (click to enlarge):
apple 14/05/2013
Please educate the bus driver to be more considerate towards the old people. I was taking a purper line the other day. There are 2 old tourist couple boarding the bus. Before they get into the bus, the started without closed the door and the old trourist couple almost fall out from the bus and of course they also scream.
I think most of the Malaysia bus drive are behave that way as I used to take buses to work and that is bad as that fall will probably killed the person or worst if it dosent but makes them crippled and etc.
I also observe that some drivers closed the back door while ppl is trying to get in. I understand that the back door is for exit only but it will be dangarous and it will hurt ppl. What the driver can do is dont open any doors. let the crowd gathered and tell them that the back door is for exist they have to leave and make a line a the front door. After they do that then only open the back door.
TIM 20/09/2013
Because the back door is not meant for entry!!! So if you didn’t follow the rules, then that is where you get hurt. Common rules in life.
Linda 30/08/2016
Inconsiderate, old people can be senile and not as tolerant as younger individuals and considerate adults. The bus drivers duty is to make sure that all passengers and specially old people and young children to be more considerate and take time to alight and assist them.
Sarah 13/05/2013
I’ve used GOKL many times and never had these experiences. Do know that it is not a tourist bus service, but a regular free transport service between 3 important and popular parts of KL. I do not think you should expect bus drivers to give information on stops, they should focus on driving (safe). The map is pretty straightforward. If certain stops are missed, then it is indeed a shame, but in general this is a free ride and it connects many important places where many had to rely on either walking or a taxi in the past.
Being almost punched in the face is of course a bad thing, but again; I never experienced any problems and I have used GOKL over 20 times.
TIM 26/11/2014
So sorry for your experience about the punch. Yes, some drivers can be shitheads. (I am talking about Green Line & Purple Line only, Red Line & Blue Line is by another operator and I consider it condemned)
Thats why when there are alot of buses (I take purple line) I check to see who is the driver.
There is one driver-bald head. He may be fierce and looks ready to punch someone but he is also the strictest and enforces strict discipline. Think of him like an army commander. You break the rules you get punished. He has known to scold those who eat on the bus but he is also (rare in KL) known to ask those seated to give their seat to elders and to control the crowds.
FMhooi 13/05/2013
Initially, I thought it was a wonderful free shutter service for tourists to have a city tour without having problem by paying high transportation fare and finding where the right spots to go.
It was an aweful experience for me and my friends from overseas. Bus drivers were very rude when we asked them questions like where to stop and which bus to take. One of the supervisors was about to punch me on my face while we needed help to board the right bus from Klang Bas Stand to KLCC by asking him some questions.
He was so frustrated after asking him to help while we were so lost nad being wrongly directed several times by different crews of GOKL.
In a nut shell, this is the first and also my last time to use the shuttle service althought it’s for FREE.
*MUST IMPROVE THE FRIENDLINESS BY SMILLING MORE TO THE PASSENGERS!!!
TIM 20/09/2013
That is because in KL, bus drivers are stressed from the jams, what more, you have taken the wrong bus. Always, in KL, don’t ask the bus drivers, ask the locals/passengers instead, they would be more willing to help/give clearer advice.
From Klang Bus Stand to KLCC-better to take LRT. Take bus wait you get lost again. If take GoKL, transit is at the HSBC bank in BUKIT BINTANG
metkabless 26/06/2014
Gotta ask the local then, btw how about guest house? Someone recomend me about backhome KL
can we use GOKL from backhome KL?
Thanks 🙂
TIM 26/06/2014
Hi metkabless,
I have never heard of Backhome, but a search on Google Maps puts it there.
Ok, please refer to Google Maps (or any map), the road where Backhome is on is something like a Little India (not the official Little India) get can quite filthy. From there to the nearest Go KL stop you have to go towards JALAN RAJA CHULAN where you will see a “Segi College” (its a college utilizing shop houses though) and also Maybank Tower (thats your landmark).
Note: Only PURPLE Line serves this area.
Jalan Raja Chulan is 2 blocks away from Jalan Tun HS Lee (where Backhome is). Bus stop opposite the Maybank Tower goes to KL-Bukit Bintang but can be quite full in the morning peak hour.
Bus stop from there: get down opposite Muzium Telekom (please do refer to Google Maps)
Alternatively, near the end of the Purple Line (Pasar Seni) there are alot of Guest Houses there, and its more convenient due to it being near to Pasar Seni LRT. It is just 1 LRT stop from KL Sentral, the main railway station.
(Eg. Fernloft)
Coming from airport (KLIA) normally your first stop will be KL Sentral as buses & trains from there mostly go to KL Sentral.
Go KL GREEN Line actually starts and stops at KLCC LRT station, which is a short ride from Pasar Seni Station so if you get on the wrong bus, just hop onto the LRT (have to pay, though)
Do let me know if you have any further questions.
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qld 28/04/2013
Great service and from tourist point of view great but must back up some of comments by others, the routes are not as published for instance in pavilion area green seems to go mostly Jalan Bukit Bintang and Purple along Jalan Imbi, the route maps show passing entrance to pavilion on Bukit Bintang…that is not what happens and its ok now we know but frustrating when you only find out by trial and error. The only ones in the loop are the drivers !!!
TIM 20/09/2013
“The only ones in the loop are the drivers !!!” That is very untrue. In KL if you want to know the way, don’t ask the drivers, ask the locals/passengers. You would normally get clearer information as the driver is too stressed from the jams. (You can start by asking me).
As for Green-they modified the route map to go to Times Square (JALAN IMBI) end of 2012. Pavilion Bukit Bintang entrance is served by PURPLE only. If you wanna go to Pavilion recommend taking the EARLIER stop.
OK Lee 10/02/2013
The above comments are correct. The bus drivers should be well trained to improve the quality of service and the routes should be clearly shown on a display board on the bus, so that the passengers will know whether the drivers have taken them for a ride. A telephone number should be displaced prominently on the bus so that passengers can call to inform the management of any bad service of the particular drivers.
By the way, no one know who is the management, so the website should be a link for the public to inform any deviation in service.
TIM 20/09/2013
Actually there are phone numbers on the back window of the bus (if you take the seats at the back), but not in the new buses that they paint from RapidKL. Management is the Land Public Transport Authority (SPAD) and yes, I have seen rough drivers getting called on and then after that no longer working for GoKL. Please take note also that most buses have the DRIVER ID in the front, which is very RARE in Malaysia therefore GoKL is considered very good already.
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LCY 29/12/2012
I satisfy with the GOKL service until the last hour!
I spent 60+ minutes to wait for the Green line service.
I take the green line bus in the Citi Bank Stop, then the drive ask me (all pessengers) to get off the bus in the Twin Tower stop, the bus is still ignited with door locked. The driver just gone away.
Then the second green line bus came, the other drive did the same thing (asking all pessengers to get off and then leave the scence). The third green line bus came and the bus driver got rid of all pessengers and then drive the bus away (since the stop in Twin Tower has not enough space for three idle buses!).
The least that can be done (by the bus drivers) is to notify the pessengers that the time the next bus will be of service!!
That 60+ minute of waiting totaly ruin my good feeling to KL! (It is totally ridiculous!)
TIM 20/09/2013
As a local I understand your frustration as I face it many times too. But the reason why they don’t display the time of departure is because of the unpredictable traffic in KL city. So sometimes the bus arrive late, driver also need time to rest. (Not just GoKL alone, but every other buses/transportation) Ridiculous? welcome to Traffic Jam Asia.
Ilya 29/12/2012
I am almost certain many of you guys/gals are not looking at the map proper. The route is correct as far as I know. Currently the website shows the correct route. It indeed does not go from KLCC directly to Pavilion. You first goes to Time Square area. Same goes for the stop at The Weld. It’s not the KLCC line that brings you there, it is the Chinatown line that has a stop there.
I’ve used the GOKL busses quite often for the last few days (about 15 times) and wasn’t dissapointed. Of course it can be quite crowded, and it is not a 100% tourist initiative (which makes it even better to me actually). I like this for a free service. Things can always be improved, but think of the days without this line….I love it!
Raheleh 24/12/2015
Hi sir
Really have free bus go to getting?
How can I go there?
disappointwd giel 28/12/2012
They changed the route again!!!!!!!!
from Concorde to klcc, they spent 1hour!!
The bus didn’t turn to pavilion but moved to time square, then using the same route back to ah Wang, really upset of their service!! Don’t know when I can enjoy the excellent services from dbkl…
TIM 20/09/2013
DBKL is not responsible for public transportation, they are just cleanup crews. If you are going to Pavilion, DON’T get down at the “turn” as that is actually an illegal stop. Always get down where you see the OVERHEAD BRIDGE. That way you have better bearings, (that bridge goes all the way to KLCC)
Going NoWhere 19/12/2012
Today I take GOKL GreenLIne. I thought it would go to THE WELD .. but it didnt.. I ended up back to KLCC.. 🙁
TIM 20/09/2013
If your bus stops at CONCORDE then it is GREEN LINE. Since late 2012 the Green Line route has been extended to Times Square instead of just looping at Pavilion, therefore the RIGHT TURN to Wisma HAP SENG & THE WELD is cancelled. GREEN LINE goes STRAIGHT to turn at WISMA GENTING.
(Its better to get down at Concorde and walk, faster)
Sue 17/12/2012
Good Morning everyone, I have been using this bus after it started its service every morning to work and last week, I found out that the driver did not go to WISMA HUP SENG or THE WELD, after stopping at CONCORDE. I was very disappointed as I had to walk all the way from the opposite side of WISMA KFC, where, I am guessing, they made an illegal stop. So I checked out this website to see if there were any changes to the routes but don’t see any. This is very confusing and a bit inconvenient.
TIM 20/09/2013
If your bus stops at CONCORDE then it is GREEN LINE. Since late 2012 the Green Line route has been extended to Times Square instead of just looping at Pavilion, therefore the RIGHT TURN to Wisma HAP SENG & THE WELD is cancelled. GREEN LINE goes STRAIGHT to turn at WISMA GENTING.
sndy 26/04/2023
he above comments are correct. The bus drivers should be well trained to improve the quality of service and the routes should be clearly shown on a display board on the bus, so that the passengers will know whether the drivers have taken them for a ride. A telephone number should be displaced prominently on the bus so that passengers can call to inform the management of any bad service of the particular drivers.
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TIM 20/09/2013
Kalo ada masa, saya suggest, naik GO KL setiap line dari mula hingga habis (turn & naik di halte sama) untuk mengenali.
online shopping 02/03/2022
charged more because of this, so we decided to use public transport. Lucky Kuala Lumpur has the purple buses which are
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